The service system project was created to address some of our ongoing challenges in delivering services. For several cycles, our Issue Discussion Topics focused on "infrastructure" or "service structure" or "building a bridge to service," and we heard the same struggles repeated over and over: apathy, disunity, communication problems, difficulties with our public image, and challenges delivering basic services (e.g., helplines that don't get answered). The service system project grew out of the need to find solutions to these old problems. The 2008 World Service Conference unanimously adopted a plan for this four-year project, and the 2010 conference unanimously reaffirmed the project.

There will be several workshops covering this important subject. NA World Services is having 5 workshops in through October. See the flyer for the one most convienient for you.

NA World Services Workshops

Project Page on na.org